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Sales Policy:
All unticketed/unpaid
reservations or bookings are not guaranteed and can be affected by the following without prior notice.
Cancellations
Airfare changes (Increase or decrease in fares)
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Ticketed/paid
reservations/bookings must still be reconfirmed at least 72 hours before every departure to avoid cancellations. Reconfirming your flights also will keep you informed of changes (if any) of your flight schedules, this can help save time of rushing to the airport should there be any delays. All reconfimations must be made directly through the airline.
We will not be held liable for any cancellations, delays, or inconvenience caused by any of the following:
Flight cancellations decided by the
airlines due to mechanical or political reasons, weather or any natural disasters, etc.
Delays of airlines schedules.
Delays caused by the traveler
because of but not limited to failure to present necessary documents (ex: expired passports, insufficient/missing visas, waiver of exclusions, etc.)
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Mailing and Deliveries:
All electronic ticketing and/or transactions will be sent via email, fax or regular mail. We send all
other travel documents via USPS Priority Mail or FedEx 3-day economy free of charge. However, if you require or prefer faster delivery, we will bill you for this service which starts at around $16.00 and above.
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Forms of payment:
We accept most major credit cards, check, money order, wire-transfer, bank-to-bank, moneygram, paypal, etc.
However, some transactions have different restrictions on forms of payment, as well as some airlines have varied restrictions on certain creditcard acceptance. Please verify at time of booking if your planned
form of payment is acceptable with the type of booking you are requesting. For more detailed information on making payments, options, where, when and how, please click here.
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Why do I have to fax an authorization form?
For both our and your own protection, we require on your first transaction with
us that we have your proof of identification on file, and most importantly, proof of creditcard ownership. If you do not feel comfortable about faxing your authorization and proof of ID, you may still pay by
creditcard using paypal..
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Can I just phone in my creditcard information?
You may phone in your creditcard information if this is not your first
time to purchase your ticket from us and we already have your creditcard and identification on file.
However, if you are purchasing the ticket other than for yourself or immediate family member, you will always have to fax an authorization form to us.
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What is electronic ticketing?
An E-Ticket (electronic ticket) is the industry's idea for convenient traveling. Also called "paperless
ticket", it is one less thing to worry about when you prepare your "to bring" checklist. Just don't forget your confirmation number, booking reference/record locator, and a government issued ID
(and/or passport for international travel). You don't have to worry about misplacing or losing your ticket with E-Ticket. The traditional paper ticket if lost, requires a replacement which involves a
penalty(about$75.00 US and above per ticket) and the processing can sometimes be too tedious. Unfortunately, not all airlines participate in the paperless ticket program (just yet).
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Can I still get paper tickets?
Not all airlines have participated in airline ticketing just yet, so definitely you will
still receive paper tickets.
For those airlines that requires paper ticketing, you can still request for a paper ticket. However, there will be additional charge that starts from $50, depending on which airline.
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Will oneway ticket save me more money?
Only if you do not really need a return trip or if your complete travel will be for
more than 1 year.
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Are all your tickets non-refundable?
No. A lot of our tickets are still refundable, with penalty and fees for
processing of course. Please take note though that the lowest fares are usually the most restricted, so if you see yourself having a possibility of cancelling your flight in the near future, just let us
know. We can be able to offer you the next fare for the same airline with less restrictions, and sometimes for just a little more few dollars.
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How long is the validity of my ticket?
Validity of a ticket
depends on the type of fare used. Travel validity and ticket validity differs. A ticket may be valid or usable within 1 year but only on certain valid dates. Make sure you inquire about the restrictions of your
tickets before you purchase them.
Can I purchase tickets for others traveling from another city or another country?
Yes. It is called PTA or Prepaid Ticket Advice. You can make all the arrangements here...from reservations to payments...then the traveler/s will pick up their tickets at the issuing office in another
city or another country.
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Refunds
Please verify at time of booking of the complete refund/cancellation policy of the requested booking.
Each transaction varies, regardless if it was the same airline, or the same travel date, etc. Most transactions has penalties for refunds, and we impose service fees in addition to these penalties. Some transactions require that a penalty be paid in advance before a request for refund be processed and some transactions are non-refundable at all. Please request this information at time of booking.
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Why is there a service fee for refunds in addition to the airline penalty?
The worst part of our job is we get
"recalled" whenever we process refunds. How would you feel if you have to pay back your last month's paycheck because one transaction backed out?
To keep our cost and selling price at minimum, we have to charge the person requesting for refund this fee. Otherwise, we will not survive.
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How long will it take to process refunds?
It varies widely, depending on airline, transaction type, season, form of
payment, etc. The fastest we experienced was 2 weeks, the longest was 10 months.
Soon as we receive all the documents back from you, we forward them directly to the airlines for refund. Usually, the airlines process their refunds on weekly basis, then if you paid by creditcard, your creditcard company has different cutoff dates which will also affect the refund transaction time.
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